In order to better assist you, we kindly request you to keep your place as tidy as possible or completely empty and the area free for day of your booking so that our cleaners can spend their time doing a detailed cleaning.
- 4 Hours minimum for move out / end of lease.
- Hours required and rates depends on the level of the clean, time needed and size of the property.
- Price will be decided upon quote, add on’s, inspection, photo’s and how soon clean is required.
- Number of cleaners per vacate clean.
- Must have full access to property, power/hot/cold water.
We offer guarantee of our services. In this service we ensure that our customers will get their bond back from the Real estate agents, completing all tasks agreed related to the end of lease clean. In case the real estate was not satisfied with the cleaning, you are requested to contact us within 72 hours after the clean along with photos of the bad areas so that we can organise a team / cleaner to re-do the missing areas without any extra cost in order for the real estate agents to give your bond back.
If extra work is wanted or required on day of clean that wasn’t originally quoted it will be added to invoice accordingly.
Please note if stain has soaked into the underlay and flooring beneath, additional work will need to be completed. In some cases the underlay may need replacing and flooring treated. Generally most pet stain if not treated by a professional within 48 hours, can permanently stain the carpet.
48 Hour Cancellation period otherwise 50% of total invoice will be charged for equipment and labor. Then, if you need to reschedule or cancel, please, contact us with 48 hours before you’re booking to avoid the extra charge. The same fee will be charged if the cleaner can’t access your place on the day/time of your booking.